Privacy Policy

Effective Date: 22/12/2022

At TBT Holidays Private Limited (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.thetourlane.com (the “Site”), or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect
We may collect and process the following types of personal data about you:

Personal Identification Information: Your name, email address, phone number, postal address, and other contact details.
Booking Information: Details of your travel bookings, including dates, destinations, accommodations, activities, and payment details.
Payment Information: Credit or debit card details and billing information.
Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Information: Details of your visits to our website, pages viewed, and how you interact with the Site.

2. How We Collect Information
We may collect information from you in the following ways:

Direct Interactions: When you fill out forms, contact us, subscribe to newsletters, or make bookings on our website.
Automated Technologies: As you interact with our website, we may automatically collect technical data through cookies and similar technologies.
Third Parties or Publicly Available Sources: We may receive information from analytics providers, advertising networks, and other third-party sources.

3. How We Use Your Information
We use your personal information for the following purposes:

To Provide Services: Process bookings, manage reservations, and provide customer support.
To Improve User Experience: Personalize your experience on our website and ensure that content is presented effectively.
To Process Payments: Handle transactions securely and prevent fraud.
To Communicate: Send you booking confirmations, updates, and marketing communications (with your consent).
For Legal Compliance: Comply with applicable laws and regulations.

4. Sharing Your Information
We may share your personal data with the following parties:

Service Providers: Hotels, airlines, transportation companies, and other travel-related services to fulfill your bookings.
Payment Processors: To facilitate secure payments for your bookings.
Legal Authorities: If required by law or in response to legal proceedings, such as complying with subpoenas or court orders.
Third-Party Partners: With your consent, for marketing and promotional purposes.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Retention of Data
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights
You have certain rights regarding your personal data, including:

Access: The right to request a copy of the personal data we hold about you.
Correction: The right to update or correct any inaccuracies in your personal data.
Deletion: The right to request the deletion of your personal data, subject to legal obligations.
Objection: The right to object to our processing of your personal data for direct marketing purposes.
Withdrawal of Consent: The right to withdraw consent at any time where we rely on your consent to process your data.

8. Cookies
We use cookies to enhance your experience on our website. Cookies are small files placed on your device to help us remember your preferences, understand site usage, and improve our services. You can manage your cookie preferences through your browser settings.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before sharing any personal information.

10. International Transfers
As a global company, we may transfer your personal data to third-party service providers in countries outside of your home country. In such cases, we will ensure that appropriate safeguards are in place to protect your data.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TBT Holidays Private Limited
A 4-5, Noida Sector 16, Delhi NCR, India
Email: info@TheTourLane.com
Phone: +91 9899883027